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The
InTown General Mercantile is located at:
731 Cain Rd, Mt Airy, NC 27030
Phone: 336-351-0935
Hours: 9:30 am - 5:30 pm, EST, Mon -Fri
(please leave a message after hours)
What stores in my area carry a specific
product or brand name?
Truly, we have no idea. We’re a retailer ourselves, located
in NC. We purchase directly from manufacturers and specialty food
distributors.
We specialize in offering regional, hard-to-find, gourmet, organic
or natural foods that are not available in many parts of the USA.
We’re always happy to offer the best possible service to online
and call-in customers who want to buy directly from us. Honestly,
it’s pretty much a waste of time to email or call us and ask
for stores selling a product or brand name in your area. We simply
don’t know.
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You
carry a brand name, but I don’t see the individual product
I’m looking for. Can you get it?
Often times,
yes. We continually add products or special order for customer
requests.
If we carry a specific brand name, it’s highly possible we
can get an individual product you’re seeking. Please call
our office at 336-351-0935
or email us at
. We’ll do our best to help you.
What payment methods do you accept?
Online Options:
We accept Visa, Mastercard and Online Checks through our website
shopping cart. Our shopping cart also allows an option to mail-in
payment by check or money order. (Orders placed for mail-in payments
are not shipped until payment is received.)
Call-in Orders:
We also accept Visa, Mastercard and Checks by phone during regular
hours, 9:30am - 5:30pm, Monday through Friday.
Cigarette and Tobacco Orders:
We accept payment for cigarette and tobacco orders by Check only.
Our shopping cart provides cigarette and tobacco customers with
the ability to pay by check online. As noted above, we also accept
checks by phone.
Please note: We do not accept returns for cigarette and other tobacco
products.
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Are my transactions secure and privacy protected?
Secure Transactions:
Our shopping cart supports SSL (secure sockets layer) technology.
Our secure certificate is certified by GeoTrust. We use Cynergy
Data in association with Bank of America, one of the largest US
banks, for our credit card transactions. We use SpeedChex for our
check processing. The Bank of America and SpeedChex servers also
use SSL.
eInTown protects your privacy by keeping our mailing and newsletter
(eZine) list strictly private. We do not sell, rent, share or
otherwise abuse customers' private information. We treat our customers
the same way we would like to be treated - by protecting your private
information. We never spam anyone.
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What are your Shipping and Delivery Policies?
All items are normally shipped within 2 to 3 business days.
Products that require more time are noted. We ship to all 50 US
states. We ship via US Priority
Mail and UPS Ground. Sorry, no international shipping.
Cigarette and Tobacco Orders:
Cigarette and tobacco orders are shipped by US Priority Mail
only.
Delivery times:
- Priority Mail is guaranteed by the US Postal Service
in 2 to 3 business days.
- UPS Ground requires 2-5 business days depending on delivery
address. UPS does not deliver ground shipments on Saturdays.
All Priority Mail and UPS Ground shipments include insurance and tracking
or confirmation numbers. You may request different shipping methods
by leaving a message in the shopping cart or calling our store office.
(Additional charges may apply.)
Shoppers receive (1) a confirmation email at the time of order placement,
and (2) a second email at the time of shipment with the shipment tracking
number (UPS Ground) or shipment confirmation number (Priority Mail).
In addition, the second email also includes a copy of the original
order. Packing
slips have a copy of credit card or check processing receipts attached.
The purchaser's credit card or bank account number are not
revealed on the receipts.
Gift shipments to third parties do not show prices,
nor include a credit card or check processing receipt. Gift messages
are included at no charge and supply the name and address of the sender/purchaser.
Shipping Tips
Do you ship to US Military Addresses?
We're sorry, as of 07/23/05, we no longer ship to US Military addresses
(APO, AE, AP, AA). Although military personnel most often must
sign for
packages received; the military postal system unfortunately does
not supply confirmation of delivery back to the US Post Office
and it's shippers. This puts the shipper in a position of being
unable to track packages or verify delivery, and therefore unable
to give sufficient service when military recipients inquire about
shipment tracking or deliveries. We regret this necessary business
decision. We
sincerely appreciate the service of all US military personnel,
but are unable to bear the burden of risk associated with shipments
that cannot be tracked and verified through military channels.
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What's in your eZine (newsletter), the eInTown
Observer?
The eInTownObserver is our monthly eZine for subscribers. It features
monthly or seasonal specials run by our merchants, and updates
on
any new merchants or products at eInTown. Subscribers to the eInTownObserver
have access to these specials and discounts.
Please sign-up for the eZine so you can enjoy these specials as
well. It is published once per month, and there are occasional
special
editions for merchant holiday sales and discounts.
Enter your email address and click Go! Our mailing list is strictly protected.
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What if I have a complaint? Return Policy
Our return policy is 14 days. All shipping costs are the responsibility
of the buyer. Items must be returned in original condition.
For hygienic
reasons, we cannot accept returns of pierced earrings.
We do not
accept returns for cigarette and other tobacco products.
If you are unhappy with a purchase of any product, please contact
us by calling 336-351-0935 .
If our phone line is busy, please leave a message at the prompt.
We will
get back to you within 24 hrs or less. Our email address for shopping
concerns is:
.
On weekends, we recommend sending email. Our email is frequently
checked and you will get a human reply.
I
want a product, but at a grocery store price and hate paying shipping.
We offer competitive online prices on all of our products. If you shop around,
you’ll find our prices are very comparable to others online for the same
or similar goods. Please bear in mind that any online retailer has expenses that
a grocery store does not. Someone must accurately gather the products for every
order, each order must be packed with care to ensure undamaged arrival, there
is paperwork, shipment labeling and bookkeeping involved for every order processed,
and credit card fees are higher for online merchants. We do provide the best
possible service to each and every customer, no matter how large or small the
order size. On the very rare occassion that we make a mistake or a shipment is
damaged, we
remedy the situation.
We do not
pad shipping fees with additional handling fees. Shipping costs
are high enough with today’s gas prices. Whatever the shipping
carrier charges, we pass along. If we find a customer has been seriously
overcharged for shipping, we make an adjustment and credit the customer’s
credit card. If we find we charged too little for shipping, we accept
the additional cost at no expense to our customers. Some items are
cheaper to ship by one method vs. another. Please see the shipping
tips section (MS Word format) for money saving suggestions.
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